General Terms and Conditions

I. INTRODUCTION

1. These General Terms and Conditions (the "GTC") govern the relationships between the parties to a contract for the supply of digital content (the "Contract"), which is concluded through a web interface located on the website available at www.rhfinman.com (the "Portal"), as one party of which is:

   Bc. Radka Havránková, ID 04858328

   having her seat at Nerudova 2111/14, Žďár nad Sázavou 4, 59101 Žďár nad Sázavou

   the provider is not a VAT payer

   e-mail: rh@rhfinman.com

   Phone: +420 608 468 670

   web: www.rhfinman.com

   (the "Provider")

   and as the other party which is a customer as a user (the "Visitor").

2. By entering into the Contract, the Visitor represents that they have acquainted themselves with the contents of these GTC.
3. The supply of digital content, in particular an online video course (the "Goods"), may be agreed upon through the Portal.
4. The Visitor is aware of the fact that payment for the Goods does not grant them the right to further distribute the Goods, for example capturing its content and providing it to third parties, or disclosing the information contained within the Goods, etc. unless otherwise agreed upon by the parties or unless the nature of the Goods themselves allows for future distribution.
5. The Visitor requests and agrees that in case of supplying digital content (e.g. digital graphic and other templates, online course etc.), this type of the Goods will be supplied before the expiration of the withdrawal period. The Visitor expressly agrees to this and acknowledges that in such a case, they cannot withdraw from the Contract concluded, as outlined in Section 1829 of the Civil Code.
6. These GTC will also apply mutatis mutandis to any contracts concluded through the Portal that are not listed in Section I subsection 1 of the GTC.

II. PRE-CONTRACTUAL INFORMATION

1. The Provider would like to inform you of the following:
   • the Goods primarily consist of digital content, specifically online video courses. A detailed description, including the main features of the Goods, can be found on the Portal;
   • prices for the Goods are listed on the Portal and does not include VAT, because the Provider is not a VAT payer, and further any other fees provided for by law. The price for the Goods can be paid via bank transfer or a QR code, or any other method allowed by the Portal;
   • the Goods are supplied without undue delay through the Visitor's customer account, as stipulated below in these GTC. There will be no additional costs associated with the supply of the Goods.
   • in case of conclusion of the Contract, the Visitor has rights from defective performance, which are detailed in a specific section of the GTC;
   • the costs for means of remote communication do not differ from basic rates (any internet or phone connection fees are governed by the terms and conditions of the Visitor's service provider), the Provider does not impose any additional charges;
   • the Provider usually requests payment of the price in advance of supplying the Goods;
   • the Visitor does not have the right to withdraw from the Contract within fourteen days under Section 1829 of the Civil Code. This applies if the Contract for the supply of digital content, which is not delivered on a digital carrier, was concluded with the Visitor's prior express consent before the end of the withdrawal period;
   • the Contract is concluded in Czech and English and will be stored in the Provider's electronic archive. The Visitor will not have access to this archive;
   • digital content supplied, specifically the videos, may only be displayed within the Visitor's customer account; The digital content cannot be downloaded to the Visitor's device and the like. But it is accessible on all current devices and operating systems (Windows, macOS, and most mobile operating systems). Digital content supplied that consists of downloadable files may be displayed through applications designed to open respective file formats (usually .pdf, .doc, .docx);
   • to fully utilize the digital content, appropriate hardware, software, and a web browser are necessary. The Visitor must log into their customer account with the correct access details to play the content and use a browser that supports audio and video playback to display the content. The software must include standard audio codecs. The Visitor is required to have a stable internet connection with sufficient speed to display the content online. Additionally, the Visitor's hardware must allow audio and video output.
   • digital content is protected by copyright and cannot be redistributed or used by others without the express consent of the Provider;
   • the Provider is not bound by any codes of conduct;
   • The Czech Trade Inspection Authority, having its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, web: https://adr.coi.cz/cs, is competent to the out-of-court settlement of consumer disputes.

III. INFORMATION OF THE GOODS AND PRICES

1. Information about the Goods, including their prices and main features, can be found in the commercial offer on the Portal.
2. The prices of the Goods are shown in both EUR and CZK. The prices of the Goods are final and will not incur any additional charges. The prices of the Goods remain valid for the time they are visible on the Portal.
3. Any applicable discounts on the prices of the Goods cannot be combined with each other unless otherwise agreed upon between the Provider and the Visitor.
4. Online courses are considered digital content that will be supplied via the Visitor's customer account. Access to these online courses via the customer account is available for a maximum of two months after the purchase date. To access the courses – to display and play the course – a customer account must be created on the Portal. The customer account is created automatically by the Provider upon the purchase of the Goods.
5. The Provider reserves the right to remove an online course that has already been paid for from customer accounts; however, the Provider guarantees the Visitors access to the course for a minimum of two months after purchasing the access to the course.
6. The Provider does not guarantee that the application of the advice and recommended practices presented in the Provider's online courses or other products will achieve the intended effects and results. The Provider will not be liable for any failure to meet the objectives, effects, and results mentioned in the presentation of the Goods.

IV. CUSTOMER ACCOUNT

1. After the purchase of the Goods to be supplied through the customer account, the Provider will set up a customer account for the Visitor and provide the Visitor with access data to log in.
2. The Visitor agrees to the creation of the customer account. The Visitor acknowledges that the access data to the customer account will be sent to the e-mail address provided by the Visitor when concluding the Contract.
3. When creating the customer account and ordering the Goods, the Visitor is obliged to provide accurate and truthful information. The Visitor is obliged to update the data that can be changed in the customer account as needed. The Provider will consider the information provided by the Visitor in the customer account and during the ordering process as accurate.
4. Access to the customer account is secured by a username and a password. The Visitor is obliged to maintain confidentiality with respect to the information necessary to access their customer account. The Provider is not liable for any misuse of the customer account by third parties.
5. The Visitor acknowledges that if the access data is lost, access to the customer account may not be restored.
6. The Visitor is not entitled to allow third parties to use their customer account.
7. The Provider may deactivate the user account, in particular if the Visitor no longer uses their user account or breaches their obligations under the Contract and these GTC. Specifically, the Provider is entitled to deactivate the user account and thereby deny the Visitor further access to the Goods if the Visitor makes the courses available to third parties, provides third parties with access to their user account, infringes on the Provider's intellectual property, or otherwise causes the Goods to be made available to individuals who have not paid.
8. The Visitor acknowledges that the user account may not always be available, especially during necessary maintenance of the Provider's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties involved in the operation of the Portal. The Visitor also acknowledges that third-party websites used for the supply of the Goods may also experience similar downtime.

V. ORDER AND CONCLUSION OF THE CONTRACT

1. The display of the Goods on the Portal constitutes an offer made by the Provider. The Visitor enters into the Contract through the Portal by selecting the Goods they are interested in, entering their identification data and confirming that they have read these GTC. The order is completed and the Contract is concluded when the Visitor clicks the button labelled "Complete Order" or a similar button.
2. By submitting the order, the Visitor undertakes to pay the price to the Provider, based on invoice delivered by the Provider to the Visitor. The invoice includes all payment details including QR code.
3. Before submitting the order, i.e. before the conclusion of the Contract, the Visitor has the opportunity to review and change the information they entered.
4. Once the Contract comes into effect, the Provider will send a confirmation e-mail to the Visitor containing the invoice and the login information for the customer account – if such access to the customer account is required for the supply of the Goods – or any other information necessary for the supply of the Goods.
5. If the Provider makes an obvious error in pricing the Goods on the Portal or during the ordering process, the Provider is not obliged to supply the Goods to the Visitor at this obviously incorrect price. In such cases, if the Visitor has already gained access to the customer account and the Goods, the Provider is entitled to deactivate the user account. Then, the Provider undertakes to inform the Visitor without undue delay and refund any funds paid by the Visitor. Even if the Visitor has already been sent an automatic confirmation of receipt of the order under these GTC. The Provider will notify the Visitor of the error without undue delay and send an amended offer to the Visitor's e-mail address. This amended offer will be considered a new contract proposal and the Contract will be concluded once the Visitor confirms acceptance via e-mail to the Provider.
6. The Contract comes into effect upon receipt of payment for the Goods.

VI. TERMS OF PAYMENT AND SUPPLY OF GOODS

1. The Visitor can pay the price of the Goods using a bank transfer or QR code, or any other payment method allowed by the Portal.
2. The Goods will be supplied once the full price has been paid.
3. The supply of the Goods is considered complete when the Provider makes them available to the Visitor through their customer account, which occurs immediately after the payment of the full price is processed.
4. If the Goods are not supplied to the Visitor, the Visitor is entitled to contact the Provider using the contact details above. The Provider will remedy the situation without undue delay.
5. If the Visitor fails to pay the price within a reasonable period (5 business days), the Provider is entitled to withdraw from the Contract.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

1. The Provider is obliged to deliver the Goods that are free from defects and is liable to the Visitor that the Goods:
   1. meet the description and specifications agreed upon, ensuring they are particularly of the appropriate scope, quality, functionality, compatibility, and interoperability;
   2. are suitable for the purpose for which the Visitor requires them and to which the Provider gave their consent,
   3. are appropriate for their typical usage, considering the rights of third parties, applicable legal regulations, technical standards, or codes of conduct of the given industry in the absence of such technical standards;
   4. in terms of the scope, quality, and other performance characteristics, including functionality, compatibility, accessibility, continuity, and safety, align with the usual features expected from digital content of the same type. This expectation may be based on public statements made by the Provider or others within the same contractual chain, particularly advertisements or designation.
   5. correspond to a trial version or preview that the Provider made available before the conclusion of the Contract.

   If the Visitor requests specific features of the Goods and the Provider explicitly agrees to those features, the Goods will be considered free from defects include those agreed-upon features.

2. The Provider points out to the fact that the content of online courses represents the subjective opinions of the Provider, which are formed based on currently available information relating to the content of online courses. If the opinions differ from widely accepted opinions and if the application of advices and recommended practices from the online courses does not bring the intended effect and consequences, it cannot be considered a defect.
3. The Provider point out to the fact that the content of the Goods is up-to-date as of the date they are made available to the public. Therefore, the Provider cannot be held liable for any defects in the content of the Goods that arise from changes in knowledge or general regulations after this date. At the same time, the Provider is not liable for defects that would represent purely subjective opinions of the user regarding the quality of the Goods.
4. The user who concluded the Contract as a consumer, is entitled to notify any defect of the Goods which appears in the digital content within two years of its accessibility.
5. The Provider does not provide any other guarantee for defects that would extend his liability for defects of the Goods in any manner beyond what is required by law. The Provider does not provide any warranty.
6. If the Goods are defective, the Visitor may request the removal of the defects unless it is impossible or excessively costly; the assessment will consider the significance of the defect and the value that the Goods would have without the defect. The Provider will remove the defect within a reasonable period of time after being notified, ensuring that it does not cause serious difficulties for the user and takes into account the nature of the Goods and the intended purpose for which the Visitor required them.
7. The Visitor may request a reasonable discount or withdraw from the Contract if:
   • the Provider has not removed the defect under Section VIII paragraph 5 of these GTC or it is apparent from the Provider's statements or circumstances that the defect will not be removed within a reasonable time or without causing significant inconvenience to the user,
   • the defect persists even after its removal, or
   • the defect constitutes a material breach of the Contract.

   However, the Visitor cannot withdraw from the Contract if the defect is only insignificant.

8. If the Visitor is an individual other than a consumer, the Provider excludes her liability for any direct or indirect damage resulting from defects in the Goods.

VIII. COMPLAINTS

1. The Visitor will exercise their rights from defective performance (i.e. claim the Goods) preferably without undue delay after discovering the defects of the Goods.
2. The complaint should be delivered to the Provider using one of the following contacts:
   • in writing to the Provider's registered office, or
   • in writing in electronic form via e-mail at rh@rhfinman.com (electronic complaints are recommended).
3. For a complaint to be processed, it must include the following information:
   • date of the complaint,
   • identification of the Visitor and the Contract (name, surname, mailing address, contract number, if available, or invoice number received),
   • information about the defect in the Goods that the Visitor discovered, i.e. a detailed description of the problem, allowing the Provider to assess the defect,
   • any other relevant facts that the Visitor believes are important for resolving the complaint.
4. The Provider will confirm receipt of the complaint to the Visitor, including the date the complaint was made, its content, and the method chosen for resolving the complaint.
5. The Provider is obliged to resolve the complaint as quickly as possible from its receipt, and for the Visitors who are consumers, this must occur no later than 30 days from the date of receipt. If the Provider is unable to resolve the complaint within this time limit, the Provider is obliged to inform the Visitor and agree on a new time limit for the resolution of the complaint.
6. The visitor is obliged to cooperate with the Provider in resolving the complaint. In particular, the Visitor must accurately describe the defect in the Goods and allow for necessary testing and verification of the defect, etc.
7. The Visitor who is a consumer has the right to be reimbursed for costs reasonably incurred in making the complaint, which should be kept to the minimum necessary. This mainly includes postage costs for returning the claimed Goods. The Visitor who is a consumer must request reimbursement for these costs without undue delay but no later than within one month after the right to claim for defective performance has expired.
8. The Provider will inform the Visitor without undue delay about the resolution of the complaint and, if necessary, invite the Visitor to collect the Goods.

IX. FINAL PROVISIONS

1. All agreements between the Provider and the Visitor are governed by the laws of the Czech Republic. If the relationship established by the Contract involves an international element, the parties agree that the relationship will be governed by the laws of the Czech Republic. This is without prejudice to the consumer's rights as set forth by generally binding legal regulations.
2. The provisions of the GTC are an integral part of the Contract. Any deviating and additional provisions in the Contract will prevail over the provisions of these GTC if they are expressly accepted by the Provider prior to the conclusion of the Contract. Acceptance must imply full agreement with the deviating provisions.
3. The parties may communicate all written correspondence electronically via e-mail.
4. All rights to the Provider's website, in particular copyright to the content, including page layout, photographs, films, graphics, trademarks, logos, and other content and elements, belong to the Provider. It is prohibited to copy, modify, or otherwise use the website or any part thereof without the Provider's consent.
5. The Provider is not liable for errors resulting from third-party interference with the online shop or its improper use. When using the online shop, the Visitor must not engage in any actions that could negatively impact its operation and must not perform any activity that could enable them or any third party to interfere with or make unauthorised use of the software or other components of the online shop, nor use the online shop or its parts or software in a manner contrary to its intended use or purpose.
6. The Provider may amend or supplement the wording of these GTC. This provision does not affect the rights and obligations arising during the effectiveness of the previous version of the GTC.
7. The Czech Trade Inspection Authority, having its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, web: https://adr.coi.cz/cs, is competent to an out-of-court settlement of consumer disputes. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.
8. The European Consumer Centre of the Czech Republic, having its registered office at Štěpánská 567/15, 120 00 Prague 2, web: http://www.evropskyspotrebitel.cz is a contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).
9. The Provider is authorised to operate based on a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Sb., on Consumer Protection.
10. Neither the Provider nor the Portal is part of Meta Platforms, Inc. and neither receives any endorsement from them. Facebook and Instagram are trademarked names owned by Meta Platforms, Inc.

These General Terms and Conditions come into effect on 1 December 2024.